A 99.9% Server Uptime
The main advantage of creating your very own shared web hosting platform is that you do not need to be worried about compatibility – you configure a special set of software tools in such a way as to be compatible with a given set of hardware components. The result is something considerably more stable and dependable, because there are much less potential chances of failure. We have built our cloud hosting platform using time–tested hardware parts as well as a seriously tweaked version of Security–Enhanced Linux in an attempt to set up an incredibly secure and safe home for your personal sites.
That’s why, with each of our Linux shared web hosting packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is important to also set up your own network infrastructure. That’s why we set up a custom internal network in each one of our data centers. Relying on first–rate Juniper routers and switches, our internal network allows for superluminal data transmission rates and is also completely redundant.
Because of this, you will enjoy a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, regardless of which web hosting package you have selected.
A 30–Day Money–Back Guarantee
Even though we have done everything to decrease all potential risks with our cloud hosting plans and while our company offers first–class customer support, there are situations when the customer is simply not happy with what we are offering. Or he has to upgrade to a more powerful hosting solution, like a virtual private server or even a dedicated hosting server.
That’s why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not fully satisfied, we will give you your money back.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to get a reply, you’re probably aware of how annoying this can be, even more so if your web site is at stake. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technicians will be here for you and they’ll get back to you in under sixty minutes. And the best thing is that their average support ticket response time is well under twenty minutes!