Tech Support Channels
A 1–Hour Ticket Response Guarantee
We provide a 1–hour response time warranty for every support ticket or e–mail that you send to the client service staff. We’ll quickly reply to all standard queries and forward right away the matter to our sysadmins if any further assistance is needed. If you make use of our Admin Services package, we’ll complete any of the included services at a time that has been discussed with you upfront.
A First–Rate Customer Care Service
Our customer support team will be available to you 24/7/365 if you need help working with the Online Control Panel or with any of the apps that we install for your convenience on the dedicated web hosting server. And if you need assistance handling the routine admin tasks on your dedicated web hosting server, you can take advantage of the Admin Services package, which includes data backup storage space, weekly OS updates, problem troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
We have provided the Online Control Panel with an exhaustive knowledge base, which offers detailed explanations of its features and functionalities. Besides, we have filmed in–depth video tutorials that will further teach you how to carry out a specific operation or solve a commonly encountered issue. The how–to articles and the tutorial video clips are readily reachable from every Online Control Panel section through the Videos and Help buttons located in the top right corner.