Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • You can find nearly all the answers to your questions in the intuitive Help section built into Teknai-IT’s Online Control Panel. It includes a rich knowledge base with regularly asked questions and detailed educational articles compiled by our seasoned customer support staff.

  • Top quality support service

  • Tutorial Videos

  • For all of you who would like to learn how to solve a typically encountered problem by watching a training video, we’ve added a collection of video tutorials to our Online Control Panel. All the how–to videos are concise and easy to comprehend. They offer you step–by–step presentations of different website management techniques.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • We back up our semi–dedicated servers with a 24–7–365 tech support service and a sixty–minute ticket response guarantee. Our capable support engineers will be available to you 24–7 to answer your questions and to remedy any problem that you might come across. Just submit a technical support ticket from the Help Center section and we’ll reply in no time.