Customer Support Channels
A 1–hour Response Guarantee
Offering quality support promptly is our main priority, so we support each Linux shared web hosting plan with a 1–hour ticket answer guarantee. After you submit a ticket or drop a message, our customer help and support crew will try all they could do to give the most adequate remedy for your problem and to offer information in a timely fashion.
A Top–quality Support Service
Our help and support service is offered by a crew of certified techs who’re able to answer to your query as fast as possible. You’re able to make contact with the tech support staff by starting a customer assistance ticket from your Online Control Panel or by sending us an e–mail. On business days, you can also contact us on the phone or use the online chat option.
An Intuitive Help Section
Our Control Panel has a detailed know–how base that is built–into all parts. In each part, you will find a Help control key that will load for you a selection of step–by–step guides on how to apply a specific option or carry out a certain action. Also, we have created training videos so you can get a better idea of the Control Panel’s interface.