• 1 hour ticket response
  • 1 hour ticket response

  • We are dedicated to delivering a rapid and appropriate response to each ticket submitted by a client. Our accomplished customer care staff representatives will review your problem and will offer you the best solution. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, our average tech support ticket response time has proven to be twenty minutes.

  • Top quality support service
  • A First–Rate Client Support Service

  • Our client service staff members have broad experience in the Linux shared web hosting market and are knowledgeable enough to find a rapid solution to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the technical support ticket will be forwarded to a programmer or sysadmin for additional assistance.

  • Intuitive help center
  • An Easy–to–Browse Help Center Section

  • In the Online Control Panel you can find an easy–to–navigate Help Center section where you can get quick tips on how you can use our web hosting services. You can find the answers to your questions in our F.A.Q. section, find more tips in the web hosting account management articles or watch our instructional video tutorials.