1 hour ticket response
We are dedicated to delivering a rapid and appropriate response to each ticket submitted by a client. Our accomplished customer care staff representatives will review your problem and will offer you the best solution. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, our average tech support ticket response time has proven to be twenty minutes.
A First–Rate Client Support Service
Our client service staff members have broad experience in the Linux shared web hosting market and are knowledgeable enough to find a rapid solution to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the technical support ticket will be forwarded to a programmer or sysadmin for additional assistance.
An Easy–to–Browse Help Center Section
In the Online Control Panel you can find an easy–to–navigate Help Center section where you can get quick tips on how you can use our web hosting services. You can find the answers to your questions in our F.A.Q. section, find more tips in the web hosting account management articles or watch our instructional video tutorials.