Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Response Guarantee

  • Each ticket that you submit to our customer support team will be answered in less than one hour. The regular requests shall be resolved immediately. Nevertheless, if the help request you have sent requires assistance from a trained admin technician, we will forward the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Qualified Technical Help And Support Service

  • Our client assistance crew will be online for you day and night to to reply to all service request tickets that you send to us. We offer client help for the software packages that are installed in advance on your web server. These include our in–house built Online Control Panel, the preferred Operating System and also the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Online Control Panel that comes free of cost with your VPS features an integrated knowledge base. You’ll see an array of thorough how to articles and reviews and a range of step by step video training materials that show all the essential website maintenance duties. You can use them by pressing the Help or Video control keys in the top right side of each Control Panel section.