Integrated Ticketing System
Find out more about the Integrated Ticketing Systems and their pluses and minuses. Find what makes them different from other types of support channels.
If you’ve bought a hosting plan and you’ve got some queries about a given function/feature, or in case you have encountered some issue and you require support, you should be able to contact the respective customer support staff. All hosting companies use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, due to the fact that the very best way to tackle an issue most often is to post a ticket. This type of correspondence renders the responses exchanged by both parties simple to track and permits the support engineers to escalate the case if, for instance, an administrator must step in. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you’ll need to have no less than 2 different accounts to contact the client service staff and to actually administer the hosting space. Non-stop logging in and out of different accounts might often be a drag, not to mention the fact that it takes quite a bit of time for most web hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Web Hosting
In stark contrast to what you may find with plenty of other web hosting providers, the support ticket system that we’re using with our Linux shared web hosting
is an essential part of the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize different usernames and passwords, since you will be able to manage your tickets and the web hosting account itself in a single location. So, if you have an enquiry or experience an obstacle, you can touch base with our customer support staff immediately. Our ticketing system comes with a clever search functionality. This suggests that even if you have posted a large number of tickets through the years, you will be able to track down the one that you need without any hassle. Additionally, you can read knowledge base guidelines for solving commonly confronted difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting
, was developed with one aim in mind – that you should be able to manage everything connected with your semi-dedicated account from a single location and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a question or stumble upon an obstacle, you can get in touch with our client care team instantaneously without having to go through an entirely different admin console. You can browse your website files or check a variety of account settings whilst opening a new ticket or reading the answer to an old one. In case you have an abundance of tickets and you want to track down a given one, you can use the smart search functionality, which is available in the Help section. We will make sure you get a response in less than an hour regardless of the essence of your enquiry or problem.