When your hosting service provider provides live chat support, you will be able to talk with a representative live and learn helpful information or get a problem resolved timely. The advantage of using chat rather than calling to consult with a live person is that you will need only a computer with Internet access, so you won't pay any fees when you are in a different state or country. What's more, it is quicker to copy and paste information for example domains, usernames or error messages i.e. details that are sometimes hard to provide to the other party on the telephone. The real-time chat is also a much quicker approach to contact the hosting service provider's support crew in comparison to using a ticketing system. What's more, in the event that some problem needs a bit more time to be resolved, you are able to do something else entirely while you wait for guidance on the live chat, therefore you will not waste time - something that's impossible when you're on the telephone.