Discover what website hosting providers mean when they say "phone support".
In the event that you've ever had a shared web hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from your personal experience that for a lot of things it's better to talk to a live person on the telephone than to exchange support tickets or e-mail messages. In order to learn more about a specific service before you decide to order it or if something small-scale has to be made, for example, it is really far easier and quicker to get it done real-time. If you're given the option to speak with representatives by phone, it's very likely that you are dealing with an actual hosting provider, not just a reseller. The level of support that you will get over the phone differs between different providers - from common matters to professional technical support. Usually most of the suppliers supply pre-sales assistance and 1st level phone support, while more complex tech issues are resolved through email or tickets.
Phone Support in Shared Web Hosting
We know that having the option to consult with a live representative is rather important, that's why we have three support lines around the globe (USA, UK and Australia) and you'll be able to reach us over the phone for fourteen hours a day. If you consider acquiring one of our Linux shared web hosting
, for example, you'll be able to give us a call and learn more about our services prior to ordering to make sure that we match all system requirements for your web sites. After the purchase, you will be able to get in touch with us about all the sales and / or billing troubles you may experience, or receive any type of general or basic technical info you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical issues you'll have to use the ticketing system, that will help you monitor the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs daily as part of the support services for every single semi-dedicated server
plan that we provide. Considering that some issues are more complex and time-consuming, you will need to open a support ticket in case you experience such an issue, but for all of the billing, general or minor tech issues you can always phone us and we'll help you in a timely manner to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you're able to find out whether you can host your websites on our cutting-edge cloud platform or you will be able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the USA, the UK and Australia along with an international number, which means that you're able to call the one that is nearer to where you live.