The access to the customer and technical support that a shared web hosting company offers will tell you a lot about the services that they provide as well. In case you can use only emails or tickets, you have most likely come across a reseller not the actual web hosting supplier. If this is the case, you will have to wait for several days in order to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the true website hosting company for further help. If the provider offers you different options for communication with fast response time available at any time, they're almost certainly the top provider, not just a reseller. So you will get timely assistance and excellent support because they will have immediate access to the servers where your account is. Whatever the problem - technical or sales, it's generally better to have the option to get hold of your hosting company directly using your preferred method of communication.
24/7 Customer Support in Shared Web Hosting
All our Linux shared web hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our solutions well before you make a purchase or you're a current customer and you have a question or some issue, you're able to contact us any time, including weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; email messages and support tickets for more technical matters or any issues which require additional time to research and handle. In contrast to a number of other web hosting service providers, our trouble tickets feature a warranted maximum reply time of only 1 hour, so regardless of what your trouble is, it'll be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you will be able to benefit from our 24/7 technical support services even on public holidays. All of your websites will be available all of the time and so will we. With a number of communication options, you can select the easiest way to get in touch with us and find out about our services if you don't have an account yet, or request support in case you are already one of our customers. You can phone us, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options have 1-hour response time warranty, although it hardly ever takes over 20 mins to receive assistance regardless of the nature of the issue. With our customer and tech support services, we'll be there for you anytime you need us, not a few days afterwards.
24/7 Customer Support in VPS Hosting
When you use our Linux VPS hosting, you will not ever need to wait for more than an hour so as to get support for any difficulty that you could experience with the server or the software that comes pre-installed with it. We warrant this short answer time for all of the tickets which you open from your billing Control Panel or email messages which you send to our tech support crew. We also have local phone numbers in a couple of countries around the globe as well as a live chat service where we'll help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 through the different ways of communication, so regardless what your question or issue is, there is always someone to help you out quickly. If you need help with third-party software, that you cannot install or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum answer time warranty, you will receive lightning-fast support when you acquire a dedicated server through our company. Our customer and tech support teams are online 24/7/365, which means that if you open a ticket via your billing account or you send an e-mail message related to any problem with the server or the pre-installed software on it whatever the time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the better option if the issue involved needs longer time to be solved or when it needs to be given to our administrators, because it's far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to give us a call or talk to a live agent using our chat service. If you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 too.